01 · Uninstalled the app
Ask us to delete it
Fill this in and we delete the account for you.
Request sent. We will use the details you gave to check the request is yours, then delete the account.
After you send
We ask you to write from the email address on the account. If it does not match, we reply with one question to confirm that the account is yours.
We delete the account within 30 days of confirming it is yours.
02
What gets deleted
- Your account details: name, email address and phone number
- Your family group membership and shared locations
- Your trip plans and settings
03
What we keep, and for how long
- Backups of deleted data
- Up to 30 days
- Records that the law requires us to keep
- As long as the law requires
To delete only some of your data, say which in your request. We delete that and keep your account.
04 · Questions
Not sure, or stuck?
Write to us and we will help.