What we collect
We collect what the features you use need.
- Account details. The name, email address, phone number and password you sign up with.
- Location. Your phone’s location while you use the app. If you join a family group, the app shares your live location with the group, and it can keep updating it while the app runs in the background.
- Ask Netra questions and trip plans. The questions you type to Netra, and the destination, dates, group size and interests you give the trip planner.
- Voice, camera and text. If you use the voice, camera or translation features, the speech or text that they read, so that the app can act on it and translate it.
- Lost-person reports. If you file a report, the details you enter. These can include a name, a photo and an identity number.
- Notifications and ads. A device token, so that we can send you notifications, and the device identifiers that Google AdMob uses to show ads.
Why we collect it
- To run the features you choose: your account, family groups, the trip planner, Ask Netra and notifications.
- To keep your account working and secure.
- To show ads in the app.
Who we share it with
- People in your family group. Your live location, while you share it.
- Google. Firebase hosts your account and its data, and sends notifications. Gemini writes the answers and the trip plans from what you type. Google Maps and its route services receive the coordinates that a map or a route needs. Google Translate receives text that you ask the app to translate. AdMob shows the ads.
- Map and route providers. OpenRouteService, OpenStreetMap services and Esri map tiles receive the coordinates that a route or a map view needs.
- Our servers. Our backend on Render receives coordinates for bus journeys and station lookups.
- Authorities, only where the law requires it.
How long we keep it
- Account details and trip plans: until you delete your account.
- Live location: the last location you shared stays with your family group until you stop sharing or delete your account.
- Ask Netra questions: Google’s Gemini service handles them under Google’s own terms.
- Backups: deleted data leaves our backups within 30 days.
Your rights
You can ask for a copy of your data, ask us to correct it or erase it, and turn off location access at any time in your phone’s settings. Write to support@caygnus.com and we reply within a couple of days.
Under India’s Digital Personal Data Protection Act, 2023, you also have the right to have a grievance addressed, and to name another person to act for you if you die or cannot act. If you are in the EU or the UK, the GDPR gives you the further rights to restrict or object to how we use your data, to receive it in a portable form, and to complain to your data protection authority.
Trinetra is for people aged 13 and over.
How to delete your data
Follow the steps on our delete-account page. If you no longer have the app, you can send a deletion request from the same page.
Delete your Trinetra account →
Contact
Write to support@caygnus.com with any question about your data. Trinetra is made by Caygnus Tech Pvt. Ltd., Bengaluru, India.
Grievance officer: Ojas, Founder, Caygnus Tech Pvt. Ltd., Bengaluru, India. Write to support@caygnus.com.
Last updated
When what the app collects changes, we update this page and this date before the change ships.