1.  [Our products](https://caygnus.com/products)
2.  [Urban Hood](https://caygnus.com/products/urban-hood)
3.  Help

For people using the Urban Hood app

# Urban Hood help

Answers to common questions, and how to reach us when something is wrong.

[Email support](mailto:support@caygnus.com) [Report a problem](https://caygnus.com/products/urban-hood/support#report)

On this page

1.  [Common questions](https://caygnus.com/products/urban-hood/support#questions)
2.  [Report a problem](https://caygnus.com/products/urban-hood/support#report)
3.  [Your account and data](https://caygnus.com/products/urban-hood/support#account)
4.  [Get the app](https://caygnus.com/products/urban-hood/support#get-app)

App support

[support@caygnus.com](mailto:support@caygnus.com)

We usually reply within a couple of days.

01 · 3 questions

## Common questions

### Can I join Urban Hood?

Not yet. Urban Hood is in an invite-only beta. Leave your details on the Urban Hood page and we will write when it opens to more people.

### Which devices does it run on?

Android, iOS and the web.

### Where is Urban Hood available?

Urban Hood is built for neighbourhoods in India and is in an invite-only beta. Wider access follows the beta, with no date yet.

02

## Report a problem

Something broken, wrong or confusing? Write to us.

It helps if you include:

1.  What you were trying to do, and what happened instead.
2.  Your device, and its operating system or browser.
3.  A screenshot, if you can take one.

[Email support@caygnus.com](mailto:support@caygnus.com?subject=Urban%20Hood%20problem)

03

## Your account and data

[Privacy policy: What Urban Hood collects, and why](https://caygnus.com/products/urban-hood/privacy) [Delete account: Delete your account and its data](https://caygnus.com/products/urban-hood/delete-account)

04 · Get the app

## Urban Hood is invite-only for now.

In an invite-only beta on Android, iOS and Web, ahead of a wider rollout.

[Tell me when it opens](https://caygnus.com/products/urban-hood#signup)

Want to build something with Caygnus? That goes to [hello@caygnus.com](mailto:hello@caygnus.com).

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Source: https://caygnus.com/products/urban-hood/support