1. [Our products](https://caygnus.com/products) 2. [Urban Hood](https://caygnus.com/products/urban-hood) 3. Privacy policy Urban Hood app · Caygnus Tech Pvt. Ltd. # Urban Hood privacy policy What the Urban Hood app collects, why, who sees it, and how to have it deleted. This covers the app. For the caygnus.com website, see the [studio privacy policy](https://caygnus.com/legal#privacy). Contents 1. [What we collect](https://caygnus.com/products/urban-hood/privacy#what-we-collect) 2. [Why we collect it](https://caygnus.com/products/urban-hood/privacy#why-we-collect-it) 3. [Who we share it with](https://caygnus.com/products/urban-hood/privacy#who-we-share-it-with) 4. [How long we keep it](https://caygnus.com/products/urban-hood/privacy#how-long-we-keep-it) 5. [Your rights](https://caygnus.com/products/urban-hood/privacy#your-rights) 6. [How to delete your data](https://caygnus.com/products/urban-hood/privacy#how-to-delete-your-data) 7. [Contact](https://caygnus.com/products/urban-hood/privacy#contact) 8. [Last updated](https://caygnus.com/products/urban-hood/privacy#last-updated) Questions about your data [support@caygnus.com](mailto:support@caygnus.com) [Urban Hood help](https://caygnus.com/products/urban-hood/support)[Delete your account](https://caygnus.com/products/urban-hood/delete-account) ## What we collect We collect what the features you use need. - **Account details.** The name, and the email address or phone number, that you sign up with. - **Your neighbourhood.** The neighbourhood you choose when you join. - **Posts and replies.** What you post to your neighbourhood, and your replies to other residents. - **Location.** If you allow it, your device’s location, to show places and happenings near you. - **Device data.** Your device model and system version, and a report if the app reports a fault, so that we can find and fix it. - **The notify list.** If you leave your name, email and neighbourhood on the Urban Hood page, we use them only to write to you about the beta. ## Why we collect it - To run the features you use, such as posts and replies in your neighbourhood. - To keep your account working and secure. - To find and fix faults. ## Who we share it with - **Other residents of your neighbourhood.** What you post, as the app shows it to them. - **The services that host the app’s data for us.** - **Authorities,** only where the law requires it. ## How long we keep it - **Account details and location:** until you delete your account. - **Posts and replies:** until you delete them or your account. - **Backups:** deleted data leaves our backups within 30 days. ## Your rights You can ask for a copy of your data, ask us to correct it or erase it, and turn off location access at any time in your device’s settings. Write to [support@caygnus.com](mailto:support@caygnus.com) and we reply within a couple of days. Under India’s Digital Personal Data Protection Act, 2023, you also have the right to have a grievance addressed, and to name another person to act for you if you die or cannot act. If you are in the EU or the UK, the GDPR gives you the further rights to restrict or object to how we use your data, to receive it in a portable form, and to complain to your data protection authority. Urban Hood is for people aged 13 and over. ## How to delete your data Follow the steps on our delete-account page. If you no longer have the app, you can send a deletion request from the same page. [Delete your Urban Hood account →](https://caygnus.com/products/urban-hood/delete-account) ## Contact Write to [support@caygnus.com](mailto:support@caygnus.com) with any question about your data. Urban Hood is made by Caygnus Tech Pvt. Ltd., Bengaluru, India. Grievance officer: Ojas, Founder, Caygnus Tech Pvt. Ltd., Bengaluru, India. Write to [support@caygnus.com](mailto:support@caygnus.com). ## Last updated When what the app collects changes, we update this page and this date before the change ships. 16 Oct 2026 --- Source: https://caygnus.com/products/urban-hood/privacy