PRIVACY POLICY

INTRODUCTION

Caygnus tech Pvt ltd ("Company," "we," "us," "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you how we look after your personal data when you visit our mobile application Nashik Darshan (the "App") and tell you about your privacy rights and how the law protects you.

This privacy policy applies to the App and all related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

TABLE OF CONTENTS

1. INFORMATION WE COLLECT
2. HOW WE USE YOUR INFORMATION
3. HOW WE SHARE YOUR INFORMATION
4. DATA RETENTION
5. YOUR RIGHTS
6. COOKIES AND TRACKING TECHNOLOGIES
7. THIRD-PARTY SERVICES
8. DATA SECURITY
9. INTERNATIONAL DATA TRANSFERS
10. CHILDREN'S PRIVACY
11. CHANGES TO THIS PRIVACY POLICY
12. CONTACT US

1. INFORMATION WE COLLECT

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, and profile information when you create an account
• Usage Data: Information about how you use our Services, including features accessed, time spent, and preferences
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Content: Reviews, ratings, photos, comments, and other content you submit through the App
• Communication Data: Messages, feedback, and support requests you send to us

Automatically Collected Information

We automatically collect certain information when you use our Services:

• Log data (IP address, browser type, access times, pages viewed)
• App performance data and crash reports
• Analytics data about app usage and user behavior
• Device and network information for security and optimization

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• Provide Services: To deliver and maintain the Nashik Darshan app functionality
• Personalization: To customize your experience and provide relevant content and recommendations
• Communication: To respond to your inquiries, provide customer support, and send important updates
• Analytics: To analyze app usage, improve our services, and develop new features
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional materials and updates about our services (with your consent)

3. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate our Services (hosting, analytics, customer support)
• Business Partners: With local businesses and attractions featured in our app (with your consent)
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To protect our rights, property, or safety, or that of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Aggregated Data: Anonymous, aggregated data that does not identify you personally

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Improve our Services

When we no longer need your personal information, we will securely delete or anonymize it. Account data is typically retained for 3 years after account deletion, while usage data may be retained for up to 2 years for analytics purposes.

5. YOUR RIGHTS

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and recommendations
• Improve our Services and user experience

You can control cookie settings through your device settings or browser preferences. However, disabling certain cookies may affect the functionality of our Services.

7. THIRD-PARTY SERVICES

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may integrate with third-party services such as:

• Social media platforms for sharing features
• Analytics services for app performance monitoring

8. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage and backup procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

For users in the European Union, we rely on adequacy decisions, standard contractual clauses, or other appropriate safeguards for international data transfers.

10. CHILDREN'S PRIVACY

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy in the App
• Sending you an email notification
• Displaying a notice in the App

Your continued use of our Services after any changes indicates your acceptance of the updated privacy policy. We encourage you to review this policy periodically.

12. CONTACT US

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: